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Policies

Payments

All payments must be received and cleared in full before commencing the scheduled sessions.

Pay Monthly options are available to all clients of MJH Personal Training - First months payment must be cleared before the sessions commence and proof provided of the standing order set up received by MJH Personal Training.

Forms 

All clients are required to undergo a PAR-q (Physical activity readiness questionnaire) at the consultation. All clients are required to provide honest, to the best of their knowledge information to ensure their safety and the safety of MJH Personal Training. Client agreements must be signed by both trainer and client before training commences.

Cancellations

If you need to cancel or reschedule an appointment, please contact me via email or telephone call. If a client schedules a session with MJH Personal Training, a time block is reserved specifically for that client. Time is valuable for clients and the personal trainer. Therefore, 24-hour notice is required to cancel or reschedule a session. Should a 24-hour cancellation and rescheduling notice not be given, that session will be deducted from the client's package of purchased sessions.
This policy applies to the Personal Trainer too. Should a situation arise when MJH personal training must cancel or reschedule a session with a client, an attempt of 24-hour notice will be provided. If 24-hour notice can not be provided, the session will not be deducted from the client's package of purchased sessions.

No show Policy 

Should a client fail to show up for a scheduled session without either cancelling or rescheduling, that session will be deducted from the client's package of purchased sessions. 

Lateness Policy 

If the client was to arrive for a scheduled session later than the agreed time, and no reasonable explanation is provided, due to other sessions arranged with client's, the session will only be for the remainder of the original scheduled time slot. If reasonable explanation is provided, and time allows without conflicting with other client sessions, the personal trainer may provide the full session as planned. 

Refunds 

Sorry, there are no refunds for MJH Personal Training purchases unless mitigating circumstances change. 

MJH Personal Training will only use your personal details when it is absolutely necessary and in situations where emergency services are required.